FAQ

After placing an order, you'll immediately get an e-mail confirmation with your order number. You can either attach your art work at the time of ordering or along with this confirmation mail. If you wish to make any change at this stage, then inform us through email or get in touch with us immediately @ 855-539-8247 (Toll Free).

Once product details are finalized, you will receive free digital proof within 24 hours or a day. There you can make improvements or suggest corrections (remember, you will receive a FREE digital proof on any order!). Once we receive art approval, our team starts working to serve you before the due date. Keep in mind, we don't charge anything extra other than the indicated prices.

Stay cool. Send us what you have. Our art team will get in touch with you to create based your expectations. If you don’t have an artwork, still our team will be happy to help you in creating one from a sketch.

If you wish to send us art file placed on your local computer, click on the "Upload artwork" button offered on the checkout confirmation page. On clicking that button you can see the page showing your chosen products with “View/Upload Artwork” button straightly indicated against them and also you can write “Artwork notes” in the column against it. On clicking “View/Upload Artwork” button you’ll see “Upload Artworks” window where you will see three tabs for uploading artwork. Click on the file tab against artwork 1, 2, or 3 and then you’ll see a browse window that will aid you to navigate to the desired file in your system. You need to click on the file once and click the “open” to attach it to the desired tab. Click on “Upload” to finish the process. Once you click on it you will see three tabs – view, download, delete offered in the space where you have uploaded image, thereby giving you discretion to view, download or delete image that you uploaded.

Also, you can send your artwork by email to

Supported File Formats: PNG, PDF, TIFF, EPS, AI and JPG

Yes, we do, so that you have an easy reordering the next time.

• All USA states and territories, excluding PO Boxes
• All Canada provinces and territories
  Receiver is responsible for any applicable duties, taxes and fees.
• Not all shipping methods are available for all shipping addresses or for certain items.

We offer FedEx Ground, FedEx – 2 Days and Standard Overnight shipping.

Yes, we ship orders to multiple locations at actual shipping costs. There will be extra shipping charges to any additional location.

Production times vary depending on your ordering quantity, chosen imprint method and your location. It usually takes 2 -7 days for imprinting and 2-4 days for shipping products to destined location. The delivery period depends on mode of shipping you have chosen. As suggested, you can avail facility of Fedex Ground shipping, 2-day and next day shipment. If you need your item on urgent basis or if you have any questions regarding the product ordering and dispatch, then feel free to contact us, we will be happier to help!

*We are not responsible for shipping delays caused due to inherent weather conditions, labor problems and natural calamities.

There are many factors that will affect production and delivery times. Orders are subject to possible standard shipping and production delays that are out of our control. However, if you are working with a tight time frame, please contact our customer service department at 855-539-8247 and we will do our best to help you out with rush production and/or expedited shipping.

We accept all major credit/debit cards and PayPal.

We ‘authorize’ your card during ordering or when the product goes into production but we do not collect money when you register on the website or make up the mind about ordering from us.

If the product bears manufacturing defect then you can always expect refund on order. We don’t offer discounts for causes or issues that are beyond our reach. We can consider your request if you sound genuine. Please contact our customer services department at 855-539-8247.

You will exactly receive what you ordered. It is extremely an unlikely event that you receive more or lesser than your order. In that case, you won’t be overcharged and you will be charged according to the quantity you received.

If you wish to discontinue with the order or change it, then approach us before the product goes into production. Once items go into production and get imprinted, no cancellation will be entertained. If you need to make some changes for order, please contact our Customer Care Representative and they will be happy to assist you. Do it immediately after you receive your design proof.

Set up charges is an umbrella term for charges procured on various stages of branding such as screen charges, die charges, etc. These charges are not to be confused with art set up charges.

Yes. Be it a new order or a same re-order, you will be receiving the digital proof same as any fresh or first order!

Yes! We offer free samples on most pieces. If you are doubtful, then get in touch with us to know more. Most of the times you can keep this item but for expensive items we request customers return it after examining. This free sample service is developed for serving customers who are serious about doing business with us. We reserve the right to refuse any free sample request as per our discretion. Samples being shipped outside of the USA, Hawaii or Alaska will require payment of shipping charges.

We have set minimum order limit for every item. So we don’t accept orders below that limit but you can always order more than the stipulated high limit and seek price benefits, too.

Yes, we do. The term lower total price means total price combining product, imprinting or art set up fees. If you find any product below what we offer, then feel free to get in touch with us within 30 days with valid proof and receive 10% discount on total purchases.

If you are dissatisfied with the order for reasons on our part, then feel free to get in touch with us at 855-539-8247.

*All prices and product information are subject to change without prior notice.

*The artwork, trademarks, designs shown on key tags are examples of products and imprinting techniques that we offer. They are not to be considered an endorsement by those brands implied on them.